Privacy & Cookie Policy

1. Data Controller

Under Law No. 6698 on the Protection of Personal Data (“KVKK”), the data controller is: CarTek Bilişim Teknolojileri San. ve Tic. Ltd. Şti. (MERSİS 0203-0607-2890-0001), Fulya Mah. Uygar Sk. No:16/5, Şişli, İstanbul 34394. Contact: info@cartekhoreca.com · 444 95 85. Your personal data is processed in accordance with applicable legislation, and in particular with the KVKK.

2. What Information We May Collect

Depending on how you use the Website and how you contact us, the following may be processed:

• Name and surname
• Company and role details
• E-mail address
• Telephone number
• Delivery and invoicing details
• The content of your requests and messages
• Technical information about your use of the Website
• IP address and connection data
• Information obtained through cookies
• Information about your interactions with the Website

You are responsible for the accuracy of the information you provide to us.

3. Purposes of Processing

Your personal data may be processed, in accordance with applicable legislation, for the following purposes:

• Responding to your requests and questions
• Providing information about products, prices, stock and services
• Carrying out order and delivery processes
• Managing customer and business relationships
• Providing sales and after-sales services
• Keeping the Website secure and working correctly
• Improving the performance of the Website and the user experience
• Meeting our legal and regulatory obligations
• Managing potential disputes and protecting our legal rights
• Carrying out communication and marketing activities to the extent appropriate, on the basis of your explicit consent or another legal ground permitted by law

Your personal data is processed for specified, explicit and legitimate purposes, and in a way that is connected, limited and proportionate to those purposes.

4. Legal Grounds for Processing

Depending on the processing activity concerned, your personal data may be processed on the legal grounds set out in the KVKK. These include;

• Being expressly provided for by law,
• Being directly related to the conclusion or performance of a contract,
• Compliance with a legal obligation,
• The establishment, exercise or protection of a right,
• Our legitimate interests, provided this does not harm your fundamental rights and freedoms,
• Other conditions set out in the law,
• Your explicit consent, where required

Where explicit consent is required, it is obtained freely and on an informed basis.

5. Transfer of Personal Data

Your personal data may be transferred, in accordance with applicable legislation and only to the extent limited and necessary for the relevant purpose, to;

• Authorised public institutions and organisations,
• Suppliers and service providers we work with,
• Cargo, logistics and delivery service providers,
• Information technology and infrastructure service providers,
• Accounting, legal and similar professional advisers,
• Our authorised employees and business partners,

Where a transfer abroad takes place, it is carried out in accordance with the KVKK provisions in force and with current rules on international data transfers.

6. Retention

Your personal data is retained for as long as the purposes of processing require, taking into account the retention periods set out in the applicable legislation. When the retention period expires, or when the reasons requiring processing cease to exist, personal data is deleted, destroyed or anonymised in accordance with the legislation in force.

7. Cookies

Our Website may use cookies to improve the user experience, to keep the Website working correctly and, where necessary, to analyse how the Website is used. Cookies are small data files stored through your browser or device by the websites you visit.

Strictly Necessary Cookies

Some cookies are required for the basic functions of the Website. Without them, parts of the Website may not work properly.

Analytics and Performance Cookies

These cookies help us obtain statistical information about how the Website is used and improve the user experience.

Functional Cookies

These cookies may be used for features that improve the user experience, such as remembering preferences or providing certain functions.

Marketing and Advertising Cookies

If such cookies are used on the Website, they are subject to the requirements of the applicable legislation and, where necessary, to explicit consent mechanisms. For cookies that are not strictly necessary, prior explicit consent is obtained from the user where the legal basis for processing requires it. The Turkish Data Protection Board expects an active opt-in mechanism for non-essential analytics, advertising and similar cookies where no other legal ground applies. You can also manage your cookie preferences through your browser settings. Disabling some cookies may prevent certain functions of the Website from working properly.

8. Managing Cookie Preferences

Where non-essential cookies are used on the Website, you can change your cookie preferences through the cookie management interface. Your preferences are applied on future visits as far as this is technically possible.

9. Data Security

CarTek takes technical and administrative security measures appropriate to the nature of the data processed and to the risks involved, in order to prevent the unlawful processing of and access to personal data and to keep personal data securely. That said, no transmission over the internet and no method of electronic storage can be guaranteed to be completely secure.

10. Third-Party Websites

Our Website may contain links to third-party websites or services. If you follow those links, the privacy and cookie policies of those third parties may apply. CarTek is not responsible for the content or privacy practices of third-party websites.

11. Your Rights as a Data Subject

Under Article 11 of the KVKK, data subjects have the rights set out in the legislation in relation to their personal data. Where the relevant conditions are met, you may have the right to;

• Learn whether your personal data is being processed,
• Request information if it has been processed,
• Learn the purpose of processing and whether the data is used in accordance with that purpose,
• Know the third parties in Türkiye or abroad to whom the data has been transferred,
• Request correction if the data is incomplete or incorrectly processed,
• Request deletion or destruction within the conditions set out in the KVKK,
• Request that correction, deletion or destruction be notified to third parties to whom the data was transferred,
• Object to a result against you arising from analysis carried out solely by automated systems,
• Claim compensation for damage suffered as a result of unlawful processing

Detailed information about exercising your rights and about application methods is set out in the KVKK Disclosure Notice.

12. Commercial Electronic Messages

Commercial electronic messages sent by CarTek are sent in accordance with the electronic commerce and commercial communication legislation in force. If you do not wish to receive commercial electronic messages, you can stop them using the refusal or unsubscribe method included in the message. Consent and refusal processes are governed by the legislation on commercial electronic messages.

13. Changes to This Policy

CarTek may update this Privacy and Cookie Policy in line with changes in legislation, practices on the Website or the technologies used. The current policy is always published on the Website. Where there are significant changes, separate notification may also be given where the legislation requires it.

14. Contact

You can contact us with any questions about your personal data or our privacy practices: CarTek Bilişim Teknolojileri San. ve Tic. Ltd. Şti., Fulya Mah. Uygar Sk. No:16/5, Şişli, İstanbul 34394. E-mail: info@cartekhoreca.com. For more detailed information about the processing of your personal data, please see the KVKK Disclosure Notice.

Last updated: 23 September 2026